Pissed off online buyer!A laptop i've ordered one month ago with Asus laptop UK and i have'nt received it yet.?
Its being already one month i've ordered the Laptop from the asuslaptop.co.uk website. According to the email, that i got they said ,it shud get dispatched within 5 business days. Just after i ordered , i got an email that the some information abt the credit card was missing as they couldnt deliver it to the address i wanted, as whole they wre after the money. Then i called after one week, they said due to the Iceland volcanic ashes, the item could not be imported, i called the next week, they said, they should be coming. No news!!!! I called again,they said the next day its reaching uk, once its there, it wud get dispatched, no thing as such happened. I still call back, now they saying the problem is with the company itself, they are not sending it.. As a buyer i thought online would be faster, i dnt think this is the case. i want to know my right as a consumer , i mean when the company needed my money, they were after me and now, they dnt even care to call and let me knw whats happening!!! They have my money, i dnt have anything. I want to do something, but i dnt know what. Help me please to screw them.!!!
Laptops & Notebooks - 2 Answers
People's Answers, Critics, Comments, Opinions :
Answer 1 :
Simply because it's online doesn't automatically mean it will be faster. That was a huge complaint with Dell Computer for awhile - buy a computer and wait 2 months in some instances. You had 2 things go wrong. The first was the glitch with your credit card. That delayed the ordering. But the biggie was the volcano. Not only did it screw up your order, it caused a back log in shipping and unloading. Planes to the UK were stopped more than once. ASUS this time isn't at fault. They can't control the eruptions. Your expectations were unrealistic in light of the volcano. Seriously, what do you expect them to do? Fly it in despite they were forbidden to do so? Also you write yourself it would be dispatched within 5 days of receiving the order - not received but SENT. You were not going to get it within 5 days; it was going to be shipped out within 5 days. You have no legal cause for complaint. Have you written them and asked for an ETA? Or have you sat and stewed about it instead? You can't screw them. Not legally. The only thing you can do is cancel your order, halt the credit card payment via a complaint and stroll down to your local store and buy one and take it home.
Answer 2 :
is it a fake company???? if not,,,,then for sure you will get the money back they dont want their reputation bad
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